dewa33 Platform Privacy Notice

This page describes what we collect when you use dewa33 and how we keep that data protected. We take your privacy seriously. Your personal information—whether it is your name, email, phone number, or payment details—is handled with care and transparency.

We collect data to operate our platform, process your deposits and withdrawals, verify your identity, and communicate with you about your account. We do not sell your data to third parties. We do not share your information beyond what is necessary for payment processing, legal compliance, and customer support.

Our privacy practices are set out in detail below. If you have questions after reading this notice, contact our support team. We are here to clarify our policy and address your concerns about how we handle your information on dewa33.

What Data We Collect on dewa33

Account and Identity Information

When you sign up for dewa33, we collect your name, email address, phone number, and date of birth. We verify your identity using government-issued identification (national ID card, passport, or driver's licence). This verification—called Know Your Customer (KYC)—is a legal requirement for gaming platforms. We photograph or scan your ID document and store it securely. We use this information to prevent fraud, comply with financial regulations, and ensure account holders are who they claim to be.

Payment and Transaction Data

We record every deposit, withdrawal, and wager on your dewa33 account. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we log the payment method, amount, date, and time. We retain this data in your Transaction History for audit and compliance purposes. We do not store your bank account number or payment-app credentials; those details are handled directly by your bank or payment provider, not by dewa33.

Device and Connection Information

We collect information about the device you use to access dewa33—its type (Android phone, iPhone, web browser), operating system version, and unique device identifier. We log your IP address (internet protocol address), which reveals your approximate location. We use this data to detect fraudulent account access, ensure platform stability, and improve our mobile app experience.

Gameplay and Betting Activity

We record all your wagers on live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook fixtures (Liga 1, Piala Indonesia, Piala AFF), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). This data includes bet amount, game type, outcome, and settlement time. We use it to calculate your account balance, settle disputes, and comply with gaming regulations.

Communication Records

When you contact our support team via email or in-app chat, we store your messages and our responses. We use these records to resolve your issue, improve our customer service, and defend ourselves in disputes. We keep these records for a limited time and delete them after the issue is resolved and any dispute window closes.

How We Use Your Data and Our Commitments on dewa33

Data Use and Third-Party Sharing

We use your data to operate dewa33, process payments, verify your identity, and detect fraud. We share your data with third-party payment processors (who handle DANA, e-wallet, mobile banking deposits), banks (for withdrawal confirmation), and identity-verification vendors (for KYC screening). We may also share data with government agencies if required by law or court order. We do not share your data with marketing companies, data brokers, or any third party for commercial gain.

Our servers may sit outside your jurisdiction—for example, in Singapore or the European Union. This means your data may cross international borders. We apply the same security standards to overseas storage as we do locally. All data in transit is encrypted using SSL (Secure Sockets Layer) protocol. Data at rest on our servers is encrypted and backed up regularly.

Your Rights and Data Protection

You have the right to access your personal data stored on dewa33. Contact our support team, and we will provide a copy of the data we hold about you. You also have the right to correct inaccurate information—for example, if your phone number changes, update it in your Account Settings. You have the right to request deletion of your data, though we may retain some information if required by law or to settle pending disputes.

If you believe we have misused your data or violated your privacy, you may lodge a complaint with your local data-protection authority. In Indonesia, this is the Personal Data Protection Commission (PDPB). We will cooperate with any investigation.

Cookies and Tracking

Our dewa33 website uses cookies—small text files stored on your browser—to remember your login session and your preferences (such as language or theme). These cookies expire after a set period. We do not use cookies to track you across other websites. Our app does not rely on cookies; it uses a secure token stored on your phone instead.

Password Security and Account Protection

We do not store your password in plain text. We hash it using a strong cryptographic algorithm, meaning even our staff cannot read it. If you forget your password, we send you a password-reset link via email. You create a new password, and we hash and store it securely. We recommend you use a strong, unique password and change it periodically. We also offer two-factor authentication (2FA)—a code sent to your phone during login or withdrawal—to add an extra layer of security.

Data Retention and Deletion

We keep your account and transaction data for as long as your account is active and for a period afterward to settle disputes and comply with financial regulations. If you close your account, we retain data for the legally required period (typically several years) and then delete it permanently. Payment-related data (such as local payment or online payment transaction records) may be held longer due to banking regulations—this is not within our control.

Contact Us About Privacy

If you have questions about our privacy policy or how we handle your data on dewa33, contact our support team via email or in-app chat. We will respond to data-access requests and privacy inquiries within a reasonable timeframe. If you believe we have mishandled your personal information, we encourage you to report it so we can investigate and correct the issue.

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a prominent notice on dewa33. Your continued use of dewa33 after such changes means you accept the updated policy. Thank you for trusting us with your data. We are committed to keeping your information safe and using it responsibly.